SLC Airport BACnet Server

Scott,

Working this! I see the label you sent, which doesn’t have the
model number. The factory should be able to determine the unit by the
serial number.

Back to you shortly.

Ken Smyers
412-577-6965

On Thu, Aug 20, 2020 at 1:34 PM Scott Beech sbeech@long.com wrote:

Good Morning Ken,

One of the boxes we supplied for this job is not working properly. We need
a replacement coming ASAP.

I have attached the invoice for your reference. I need it shipped to the
same address.

Let me know if you have any questions.

Thanks

Scott Beech

Sales Engineer
http://www.long.com/

Tel: (303) 975-2100 <(303)%20975-2100>

Mobile: (720) 692-4711 <(720)%20692-4711>
Email: sbeech@long.com sbeech@long.com | www.LONG.com

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From: Paul Bingham Paul.Bingham@rkmi.com
Sent: Thursday, August 20, 2020 11:27 AM
To: Max Finster mfinster@rkmi.com; Brad Wilmes bwilmes@long.com;
Scott Beech sbeech@long.com
Cc: Russ Dauterman rdauterman@rkmi.com; Steve Black sblack@rkmi.com;
Spencer Kokes SKokes@rkmi.com
Subject: RE: SLC Airport BACnet Server

Scott,

On a side note, one of the Intensis units that we have is bad. It won’t
power up.

We need to get one overnighted out to our Chestnut Shop.

RK

Paul Bingham

Project Engineer

RK Mechanical

720-795-3632

(mobile)

720-795-3632

(office)

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Eric and Support Team,

Are we able to discern part number from the serial number? (Of course!)

What are RMA procedures in this case?

Regards,

Ken Smyers

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Hello,

Do you have any active ticket for this case?

No update from customer