SMTP - Issue

Ewon Support Ewon Flexy
#1

I noticed on the 22nd of this month I longer received any emails coming from relay.ewon.biz from any of the 20+ ewons on our account. I saw the new manual that was released 6/2020 and it said to use ‘relay.talk2m.com’ so I changed the relay, forced an email and no email came through.

I checked the scheduled actions log and it shows it is successful. I tried going to two different email providers (Gmail and my work email) and I haven’t received on either end. I checked the spam folder, nothing.
MOVED TO STAFF NOTE (760 KB)

#3

Hello @JosephM

There has been an intermittent issue with the email servers not accepting emails from the relay. As you mentioned the ewons are successfully sending them to relay.talk2m.com but it is having issues with its connection to the email servers. This is causing the emails to be delayed in being delivered.

Regards,
Deryck

#4

Is there a remedy in the works? I did receive the email about 6 hours later.

#5

This issue is now resolved.

Regards,
Deryck