Solid Orange Light on Ewon Flexy

Ewon Support Ewon Flexy
#1

I have an ewon from a customer that was not updated with the new security certificate by the cut off date. (Ser. 1443-0037-21) I had them send it to me so that I could update this and sen it back. When I power it up all lights are green (PWR,DI1,DI2,DO) excpet for the USER light, which is solid orange.

I am unable to ping the device, see it on ebuddy, or through the browser by navigating to 10.0.0.53. While in ebuddy, I can attempt to set the IP by entering the serial number, but it never reboots the ewon, or changes the IP. If I try to run the eWon recovery, i will get all the way to securing communication session and it fails, stating “security negotiations failed”. I have tried both levels of factory reset to no avail.

Is there anything else I can do, or any path of reset that isn’t described in your documentation? I mean, anything…

#2

Hi Macsnoogins,

Can you try the update/recovery procedure below? Also can you make sure that you have a 10/100 switch if you try the recovery procedure?

#4

Tim,

Unfortunately, I have already performed these procedures. I am still unable to connect to the eWon, or even see it. It seems to be in weird half booted up state no matter what I do. It’s looking like this eWon must be toast as well.

Any other ideas? What do the lights indicate? (Green on PWR,DI1,DI2, DO…solid orange on USER)

#5

If there’s any cards plugged into the device can you try and remove them and see if it boots up?

#6

Tim,

Yes, I tried that as well. No luck.
I just did it again to verify, as well as, placing a new Ethernet card in the slot to no avail. The eWon is not able to be found or leave this “boot up” phase.

#7

Do you know if the device was purchased in the last 3 years?

#8

Tim,

This was either purchased in late '14 or early '15.

#9

Hey MacSnoogins,

Unfortunately, if we can’t get the device to respond to a recovery and since the device doesn’t seem to be appearing on ebuddy there doesn’t seem to be anything else we can do. If you’d like you can give us a call at 312 893 5636 and we can try and guide you through a recovery one more time if you want to try it again.