Talk2M config is failing due to unknown eWon

Ewon Support eWON Cosy
#1

Talk2M config is failing due to unknown eWon. Have tried with activation and then again with name.

#2

Are you sure this Ewon is not registered to another account?

Can you please provide the serial number>?

#4

I am not sure if it is registered to another account. The device is in our facility and we are trying to use it to connect to our control network.
The eWON S/N is 1830-0479-22.

#5

It’s currently registered to the account “CassoSolar”. It looks like you are trying to register it with another account which is not allowed. You must delete it from the current account first.

#6

Thanks! That would explain it.

#7

Let me know if you need any further assistance.

Kyle

#8

good morning sir
i have the same situation in our company, can you please check if my ewon is registred in another side
SN : 1342-0006-38

unknown ewon
unknown ewon875×575 37.2 KB

#9

You must remove it from the current account (Novapac) before you can register it to a new account.

#10

thanks sir

#11

You’re welcome.