Talk2m-eCatcher connection not found

[Fhouston]

How do i troubleshoot this error"connection not found" as above.

[Tim_hms]

Does this error appear when you’re logging in or when you’re trying to connect to a device?

• Do you have the newest version of eCatcher downloaded?
• Are you also receiving Tap Adapter issues?

Thanks,
-Tim

[Fhouston]

eCatcher version 6.3.6 build 26539
the error happens when I try to establish the VPN connection using Talk2M.

[Fhouston]

Some more information:
VPN tunnel error “TAP-Windows adapter Talk2M-eCatcher connection” not found.

[Tim_hms]

Can you try following the steps in this post and see if you’re still running into issues?

Unable to find Tap-Win 32 adapter

This issue is normally caused by eCatcher not being able to find the Tap-Win32 adapter that is required for a VPN connection. This is luckily an easy issue to resolve. 1 . Navigate to C:\Program Files (x86)\eCatcher-Talk2M\Talk2MVPNService\Drivers [image] 2 . First run the file named addtap.bat. You may need to right-click the file and select “run as administrator”. You will get a very quick DOS window that should go away almost immediately. [image] 3 . Now you can run the file renameta…

[Fhouston]

Looks like part of your last post did not come through “Now you can run the file renameta…” not sure what this means.

[Tim_hms]

Whoops sorry about that, I thought that it would send a link to the post when I posted it