Talk2M Offline

ramya_komali · April 21, 2021, 1:38pm

Hello

I have an eWon Flexy (With SIM) onsite that shows status OK but is offline in eCatcher. Till yesterday everything was working fine, but we are having this issue since morning
Attached is the Log from eCatcher.

21-4-21.device-logs.csv (72.8 KB)

Thanks
Ramya

Kevin_hms · April 21, 2021, 4:47pm

Hello,

Are you able to get a backup with support files for the unit? This can tell us the actual errors that are occuring with the connection.

Are you able to connect locally to the unit?

Zach_HMS · April 22, 2021, 12:09pm

A post was split to a new topic: Ewon offline in eCatcher

Zach_HMS · April 22, 2021, 12:09pm

A post was split to a new topic: CD offline in eCatcher

Kevin_hms · April 22, 2021, 12:39pm

Hello,

What is the status of the device now? We did have server maintainence yesterday, which made devices look offline.

https://www.ewon.biz/technical-support/pages/talk2m/talk2m-status