Talk2m pro questions

[mharrington]

Quoted one of my customers a talk2m pro account, and I think they are going to move forward. They do have multiple free+ accounts is there any issue moving all of those into one pro account? I think we need the ref numbers for all the accounts? Is there a cost associated with that service?

Also is there a good way to see how much data out of the 1GB/month is used on an account. Doesn’t look like it is on the connection report generated in ecatcher on the .pdf. Can I only get it in the exported .csv file in bytes?

-Mike

Thank You

[hms_support]

@mharrington

You can import the free accounts into one pro account and it’s free with a Talk2M pro account.
Please see the following post on how to do that:

Talk2M Free to Pro Migration

An existing customer has approximately 130 eWONs on his Talk2M free account. He is wanting to move to Pro and wants to make sure that all he needs to do is purchase one Talk2M Pro license.

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Additionally, you can see your traffic in eCatcher by clicking on the account button and then clicking reports:

You can get the csv file by clicking on the arrow associated with that month’s report and then click CSV connection Log Report (screenshot below)