Talk2M Unable to Build Proxy

[jwd]

I am able to connect to the eWon’s device using a separate VNC tool (tightVNC), but when trying to access on the web-based cloud platform, I get an error stating “Unable to Build Proxy”.

Reading elsewhere online, I heard someone was able to resolve this problem by contacting customer service and having the proxy server reset. Is this something you would be able to do for me? Or are there any other diagnostics I can provide to properly debug the issue at hand?

[jseanor]

@jwd

Are you able to provide me with a login to this unit?

[jwd]

Messaged you. Let me know if you need any additional information. Thank you for your help!

[jseanor]

To provide an update, this case is currently on hold until the customers colleague returns.