Talk2M VPN Wizard - Access Denied error

hi, i have the same problem on a ewon cozy 131.
I don’t have the option to delete it from the old account, and it continues to deny me access.
I followed your instructions but I didn’t solve it.

Why can’t you delete it from the old account?

What is the serial number? What is the name of the company that owns the Ewon?

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