Hi Deryck,
Thanks for the reply. I have used these gateways several in the past, and have set them up myself successfully without issue. The problem is that this particular gateway is in South Korea where I am not able to get to, and have hired someone local there to try to set it up in my absence. I have provided him with the manual and very detailed instructions, including telling him to connect to the Modbus ports on the bottom, but I’m not certain if he has done that or not. He has already spent an entire day trying to establish a connection and because I have never experienced this particular error before, I’m not able to provide much more assistance on my own. I’ve attached a screenshot of the error for your reference, and have asked him to confirm that he is using the bottom ports rather than the Profinet ports in the front. I won’t hear back until later tonight due to the time difference. The PLC program he will be using has already been proven on another identical project so I’m certain that we have the correct GSD file and configuration, we just need to get our configuration file loaded onto the Gateway. He is saying that the IP address is 0.0.0.0. Would that suggest to you that he is connected to the Profinet ports?
Also, he is thinking of purchasing an SD card, and loading the configuration onto it. I’ve never tried that before, do you foresee any issues with doing this?
Because of the time difference I have to provide him with as much troubleshooting assistance as I can via email, and hope that it is enough to get this solved. Any additional info/ideas would be greatly appreciated.
Thank you,
Teri