Technical Support for eWON

Ewon Support eWON Cosy
#1

I cannot connect the eWON to the Talk2M Server.

Yesterday I talked to Tim in technical support and he passed it off to my customer’s IT department, but that is not an option. I would like to know why my laptop can successfully connect to Talk2M Server using the same Wifi account, but my eWON Cosy 131 cannot.

Here is the screenshot from the Talk2M connection checker and it clearly shows it passing the UDP and TCP test, yet the eWON always fails these tests. Why?

//hms-networks-s3.s3.dualstack.us-east-1.amazonaws.com/original/2X/c/ce335242c6df861d98b57ab51ff0e921bcc4ca98.jpeg

#2
#4
#6

Hello Jim,

Where is the wizard failing for the talk2m test on the eWon itself? The eWon could be getting restricted in the firewall in ways your pc does not.

Can you upload a backup from ebuddy, with support files, of the device for me to take a look at.

Deryck

#8

Topic closed due to inactivity.