The activation email for a new eCatcher account never arrived

I created an eCatcher account called VIWMA@STT and never received an activation email at my AOL account. My junk/spam folders are empty.

I tried creating a second account called VIWMA@STX using my gmail account and the activation email arrived immediately. Can you assist in activating the first account?

Thank you.

Hi @gismondi, I have activated the account manually for you.

It works. Thank you!