Trouble getting my intesisHome to see the internet conection

I am setting up the AC controler and i have the user name pass word I have gone to settings and put in your wifi code but your devise does not see the internet, I checked my router and it is working , the computer that I am sending the message is hooked to the same internet. I am stuck any Ideas?

Hi Tom,

Do you have the model number of the Intesis device and the MAC address for reference?