Thank you for calling HMS Support. To Summarize our phone call, you are experiencing an issue with connecting to an Emerson 700 Drive through the WAN Port. Your device contains a 4G Modem for communication to the internet.
Our first step should be verifying we are using the correct protocol for communication between the Drive and the Flexy. You are currently using the WAN port for the Ethernet connection to the drive itself. Can you verify that the Emerson supports this type of communication? If not, what communication standards doe the Emerson Device require?
We will also need to check the IO servers to verify that the communication is set up correctly.