Unable to set up account

Intesis
#1

I have downladed the ST cloud app. I registered for an account, but the email verification link did not work. It now is telling me to start over, but when I try to create an account again it says “the resource already exists in the API.” Please assist in activating/verifying account.

#2

Hello,

Please create a case at https://mysupport.hms.se/

When creating a case provide the email, and devices that you are using.

UPDATE: I see that you already created a case on the our Support site. I’m looking into this now

#4

Thanks, I did a couple days ago. Hopefully it gets resolved soon.

#5

Hello,

I am looking into this now.

We only monitor the forum Monday through Friday, 8am to 5pm EST.

#6

Thank you.

#8

Hi I’m not sure if this is the correct forum for this question but I’m trying to find out what the “extremes protection” option does on the AC cloud app.

#9

Hello,

Active: ACCC the function cool or heat protection can be activated or deactivated.

  • Protection temperature: the temperature maximum or minimum can be settled in order to
    do not let it drop or rise over or below to the temperature wanted.
  • Hysteresis temperature: the tolerance in degrees can be configured from 1 to 4 degrees.

It is just an absolute barrier for the AC to operate in.