Unable to set up account

I have downladed the ST cloud app. I registered for an account, but the email verification link did not work. It now is telling me to start over, but when I try to create an account again it says “the resource already exists in the API.” Please assist in activating/verifying account.


Please create a case at https://mysupport.hms.se/

When creating a case provide the email, and devices that you are using.

UPDATE: I see that you already created a case on the our Support site. I’m looking into this now

Thanks, I did a couple days ago. Hopefully it gets resolved soon.


I am looking into this now.

We only monitor the forum Monday through Friday, 8am to 5pm EST.

Thank you.