Unknow user

Hi, I was connect to eWon cosy 131 via 4G modem. I was losted connection. No trouble, mobile signal is bad. But, now I see in field “user connected” and there is name “unknow user”. I can’t disconnect this “user” and can’t connect to thiw eWon.
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Hi Hymbajs,

I’ll make this ticket private so it can only be seen by hms internal. Can you send me the name of the account that this is associated with so I can take a look?

Thanks,
-Tim

Hi, sorry for my late response. I’m on a vacation. Next day after sended my issue was everything ok. Thank you for your time