Update firmware to Ewon Flexy 205

Hi , I need your help for update the firmware to Flexy 205

when i enter ecatcher and connect to ewon i should be able to connect from ebuddy but i can’t access even though i can ping from my pc with ewon
P.S. Currently my ewon has firmware 14.1s0 and

Thanks ,Alexander

This may be an issue with your network and adapter set up.

Are you using a VM for any connections?