USB to CAN compact issues with Windows 10

[pegas]

Hello,

I used an USB to CAN compact V1.4 with Win7 / VCI3 without any issues until I switched to Windows 10. I learned that I cannot use VCI 3 anymore (or I have to disable Secure Boot which is not really OK with IT dep) so I must install VCI4.

I used “vci-4_0_638_0_attest” and the install works fine, I see the device properly installed under Device Manager, but it does not work.

When I use canAlyzer3 I get the message "IVciDevice.OpenComponent failed).

When I use LabVIEW examples (DeviceInfoDemo) the device is visible but I get error “A device attached to the system is not functioning”.

Can you please help me solve this?

Thank you

[deryck_hms]

Hello @pegas,

Due to the technical difficulty of issues like this and your location I would recommend you log a support issue though our online support tool to allow us to work more closely with the developer on this issue. You should be able to create an account and log a case here. https://www.ixxat.com/support/contact-technical-support

Best regards,
Deryck

[pegas]

I registered there and I will see what comes out of it.

In the meanwhile I found 2 other interfaces, one V1.6 (not working) and a V2 interface which works.

[pegas]

OK. to answer here as well.

USB to CAN compact V1.4 and V1.6 (at least, these are what I have) are not compatible with Win 10, although the driver page, in the “supported equipment” list shows clearly “USB to CAN compact” AND “USB to CAN compact V2”…

Maybe a little bit of cleanup or review doesnt’t hurt

[schwag02]

I have two customers with this same issues. What drivers were the resolve? I have Windows 7 and the IXXAT interface does not show up in Windows 10 to set default hardware. Any assistance in what was done in the above case would be great!

[deryck_hms]

Hello @schwag02,
This ended up being a hardware incompatibility issue in windows 10 I will try to explain it but I am waiting on further explanation from my colleagues in Germany.

As Pegas was eluding to the VCI 4 drivers support the USB-to-CAN V1 drivers but only in Windows XP(sp2), 7 and 8. The Attestation signed Windows 10 drivers however do not have support for the V1 version. It does have support for the USB-to-CAN V2.

Deryck

[schwag02]

Yes. I am curious the explanation as I know we have at least one Windows 10 using the USB to CAN II. In order to set the default hardware for our program, I need the IXXAT interface program in the control panel and this will only show with the V2 drivers that are not shown for Windows 10.

[pegas]

Hi. To put it simply, if you have Win 10 you must use VCI4 and V2 hardware.

Any other combination does not work.

Windows 7: VCI3 and V1 / V2 hardware.

These combinations were tested by me.

[deryck_hms]

@pegas @schwag02,

It looks like this could be tied to older FW in the USB-to-CAN devices. If you update the modules to 1.6 this should resolve the issue.

You can download the files by visiting the following link:
https://fileshare.hms.se?container=F7rN2jV4qK27D7aq3Pg7kS9Lv2j788t9Xn3Dd7RA9dz7E

The file share will expire on 2018-09-03 15:53

Let me know if this resolves the issue for you.

[pegas]

I will try, but I doubt it because:

1. when i put the HW V1.4, the firmware uploader did not detect a compatible device (or something like this)
2. I also have a HW V1.6 device and it also does not work.

[dave.sandells]

Hello deryck_hms
I am having the same problem with a USB-to-CAN compact now working with windows 10. I have installed VCI4 but think I need to upgrade the firmware (it is V1.5). Please can you re-open the fileshare link.

Thank you
Dave

[deryck_hms]

Hello @dave.sandells,

Does the device show up in CanAnalyser or in device manager? Can you send me screen shots showing both?

Also what is the serial number for your USB-to-CAN device?

Deryck