Hello,
I am using the compact USB-to-CAN V2 converter (1.01.0288.11003 V1.2) and this board seems to work well. I say work well as we can communicate with the board and the USB LED is green. However, our supplier just received in V1.3 boards and we cannot communicate with the PCBA and the light is RED. I am looking for some help and assistance with figuring out why this new USB to CAN module is not working correctly. 
Are you connecting this to a Windows PC or Linux machine? Which OS? Which version of our driver do you have installed?
Hi Kyle,
I found that upgrading to version 4 of the driver fixed my issue. Thank you.
Great - thanks for the update!
Hi. I am having the same problem but on Linux
I am using kernel 4.9.0-8-rt-amd64 and socketcan_1-1-148-0_20180830 driver compiled as a module.
The V1.2 produces this output in the kernel log
[ 5.699640] usb 1-4.4: new high-speed USB device number 6 using xhci_hcd
[ 5.810813] usb 1-4.4: New USB device found, idVendor=08d8, idProduct=0009
[ 5.817818] usb 1-4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 5.825199] usb 1-4.4: Product: USB-to-CAN V2
[ 5.829608] usb 1-4.4: Manufacturer: IXXAT
[ 5.833756] usb 1-4.4: SerialNumber: HW531642
The version v1.3
[ 288.958643] usb 1-2: new high-speed USB device number 5 using xhci_hcd
[ 289.101601] usb 1-2: New USB device found, idVendor=08d8, idProduct=001f
[ 289.101923] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 289.102375] usb 1-2: Product: USB-to-CAN V2
[ 289.102575] usb 1-2: Manufacturer: IXXAT
[ 289.102759] usb 1-2: SerialNumber: HW600756
I’ve been looking for a new driver but no luck.
I’ve found this link https://gitlab.com/echoii/dkms/ixxat-socketcan but it is basically the same sources that I already have.
Are you saying that hardware version 1.2 works but 1.3 does not?
You may have to re-compile the latest driver on the system you are using.
If you are still having trouble after doing that, your best bet is probably to open a case at https://mysupport.hms.se so someone from your local HMS support office can take a closer look at it.
Yes. That’s exactly what is happening. I am already using the lastest published socked-can drivers and they don’t support v1.3.
See support case ‘202101-25741’ or contact Andreas Stobe for an update.
Thank you for the update. Andreas works directly for IXXAT so he would be your best source for information on this matter.