I am still having the same problem, but using another user name is working…
@jiayuan0727 What is the account and user that you are having problems with?
I will switch your VPN server, you may lose connection briefly.
Let me know if the problem persists and we can escalate the case.
Still showing already connected
Thanks a lot.
Its woking good for the last 2 hours.
@jiayuan0727 I’ve escalated the case and in the meantime you should be able to use the other user.
Has this issue been resolved for you @jiayuan0727?
Yes, thanks a lot.
Great! Thank you for the update.