Very slow communication when upload Studio 5000 Project



Hi there support team!

I was helping a costumer to configure the VPN connection with a CompactLogix PLC over eCatcher on PC. When we try to upload the project from the PLC and edit, the upload is running for over 45 minutes. All communication to talk2m server was tested with “Talk2M Connection Checker” tool.

Get online with the PLC is very fast, but exchange data over this VPN connection is very, very slow!

I made a “tracert” function in Command Prompt and saw that the delay of the information outside my LAN is over 250 ms for each hop (please see photo attached). I think something is wrong and I need to fix it as soon as possible!


FYI, traceroute pings each hop individually, so those ping times are normal. For more info see

Please provide a traceroute to from the network that the Flexy is connected to.

Also, from that network, please go to and select your connection type to start the test. When finished click “Copy and Share” and click “URL” and copy and paste that url in your reply, like this: