View On IP Configuration

jbern · June 20, 2019, 1:06pm

I am a little confused with the IP configuration in View On. Should I be setting up my View On project with the VPN IP, or the eWon LAN IP address in ecatcher? I originally used the VPN IP, but this will cause and issue whenever I close Ecatcher. My goal is to allow my customer to see their equipment running in the browser without having them to download Ecatcher.

Tim_hms · June 20, 2019, 1:09pm

Hi Jbern,

I would say to use the LAN IP address of the flexy when putting the viewon page on it. After the page is downloaded to the device you should just be able to make the change here and then they’ll be able to reach it on M2Web

jbern · June 21, 2019, 12:46pm

Thank you for that. Do you have any guidance on publishing the IP address? I am able to access my viewon dashboard, but not without first signing into m2web then signing into the device and only then can I see my dashboard. This isn’t optimal because I have customers who I want to only see their devices, not all devices that are in m2web. Do I first need to configure the SMTP mail then publish IP?

Tim_hms · June 21, 2019, 3:18pm

I generally wouldn’t recommend opening the device up like that because it would lose a good amount of the security of the device. If you have a pro account you could make it so that your users would only be able to see the devices that pertain to them. Or you could also create multiple talk2m acocunts for each of the different companies

jbern · June 21, 2019, 3:27pm

What is the pricing for a ProAccount?

Tim_hms · June 21, 2019, 3:28pm

unfortunately I don’t have the pricing information. I’ll contact our sales team to see if they can give you a quote

@us_sales

jbern · June 21, 2019, 3:34pm

Thank you!

andrew_w_hms · June 21, 2019, 3:47pm

Hi Jeff,

I’m going to reach out with an email regarding Talk2M Pro information in a moment here.

system · June 26, 2019, 3:47pm

Topic closed due to inactivity.