VPN Failed: Access denied

accessdenied

#1

I can’t get my eWON to connect to the VPN and keep getting “Failed: Access denied” as a diagnosis.


#3

If you’re seeing this error it means that the device you’re using was registered on another account previously.

In order to get it working on a new account you can do one of the following:

  • Go to the previous account and click on: Device > Properties > Delete
  • if you don’t have access to the old account, you can go onto the new account and add a new eWON. After you finish setting up the new device copy the name of the device and follow the steps below:

On the device webpage go to the VPN wizard

click configure talk2m connectivity


Instead of registering with an activation key we’re going to register with eWON NAME instead:

Enter the following information including the name you grabbed from eCatcher


#4

Thanks Tim!

What does registering with ewon name do differently then registering with the activation code?


#5

#7

Hi,

Registering with an ewon name makes it so you don’t have to log into your Talk2m account and create a new device to get a activation key. the device is added with the name you create during this process.