VPN Tunnel Error:> STATE: 1530031211, WAIT,,,

I am trying to connect to an eCosy for the first time and am having difficulties connecting. I get to the “Connecting Talk2M: Opening VPN Tunnel…”

Thanks,

@HunnEngineering

This typically means that traffic is being restricted to our VPN servers on that network.
If you force TCP in eCatcher, are you able to connect?

How to force TCP in eCatcher:

I made the changes as you described. The error now says:

image

@HunnEngineering

Can you try connecting to a phone hotspot or guest wifi network? I believe this may be your network restricting openVPN traffic to our VPN servers over port 443.

The network my PC is currently connected to (not on the same network as the eCosy) has a quite strict firewall. Could this be my issue?

@HunnEngineering

It’s most likely the issue but you’d have to confirm by using a phone hotspot or another network that is less restrictive. If it occurs on a network that is not restricting traffic like a phone hotspot then it’s a software local to your PC restricting traffic but i’d try another network first as this is more commonly the issue especially since you know the network firewall is quite strict.