I have some Ewons that are non-operational. How can I check the warranty on these units?
Hi,
You should contact your distributor for RMA. Have you factory resetting and recovering them?
Kyle
Thanks.
Yes I have tried Factory reset and this has not resolved the problem. During the Factory reset the LED’s never get to RED (PWR is Green and USR is amber). The Ewon Cozy also does not recognize any connections when you plug in a cable.
Andrew Brannon
Plant IT Systems Engineer
Mobile: 678-346-0394
Hi Andrew,
In that case you should contact the distributor to start an RMA. Can you give me the serial numbers of the devices?
Thanks,
Kyle
1718-0264-22
Andrew Brannon
Plant IT Systems Engineer
Mobile: 678-346-0394
Yes, you can RMA that device through your distributor.