Warranty Status


#1

Good afternoon!

We’ve got a customer who’s reporting issues with a Flexy 205 (S/N: 1917019724, purchased by us on PO# 1703014), that the cell connection will cut out seemingly at random. I wanted to check with you about the warranty status of this unit, and if it would be possible to set up an RMA for them?

Thank you very much!

Regards,

Duncan Ketcheson

Industrial Solutions Inc.

(780) 460-9533 Office

(780) 419-2904 Fax

duncan.ketcheson@indsol.com

ISI Logo


#3

hello,

We do have an RMA process that we must adhere too. Our first step is to work with you regarding device functionality.

Are yo uable to connect to the device, ethernet cable? Have you performed a level 2 reset, and set up the device again?

The RMA process is outlined below: