Wireless Bridge II AWB3300-B got problem

Dear Anybus Wireless Expert,

I got problem of accessing to portal of Anybus Wireless Bridge.
I could not access by using PC.
I have tried several ways to recover the firmware by following manual instructions but when firmware is complete, the problem is still there.
I would say it’s very complicated to solve this problem. I post a video here for you to have more details of this problem.
Video

Hope anybody can help out!

Thank you a lot for your support in advance!

Bach

Hello @nguyen.ges,
Watching the video it looks like the device might not be starting up full. Can you verify the poser supply is providing enough power needed? Was there anything that happened to get the device into this state?

You might need to rma this device but we would need to do further trouble shooting to verify if it is damaged. Checking the location where this case was received it looks like your are outside the US where this forum is run. I recommend you reach out to your distributor or submit a support case to mysupport.hms.se. This will allow us to provide more in depth support and replace the device if necessary.

Deryck

Thanks Deryck,

we have resolved it.

Bach

Glad to here it is working! What ended up being the cause? Was it a power supply issue?

Deryck