Cosy 131 3G keeps going offline

Ewon Support
#3

Kyle,

The unit came back online and I was able to capture the file. see attached and let me know what you find. Have a nice weekend.

Mitch Hahn, Vice President

Frank’s Industrial Services, Inc.

1426 W. 259th Street
Harbor City. CA 90710

Office: (310) 539-7827

Fax: (310) 539-0502
Cell: (310) 261-0181

MOVED TO STAFF NOTE (185 KB)

#4
#5
#7

Please check the Date/Time setting on the eWON. It’s reporting that the VPN server certificate is expired (which it is not), so I suspect the date is wrong.

#8

I also just noticed you have firmware version 11.0, which is quite old. That version can be updated remotely, but we don’t recommend a remote update on a critical system that you cannot get access to quickly, in case there is a problem. You would need to update to 12.0, then 13.0, then 13.2s1 to get up to date.

#10

The date is correct but the time is off by about 9 hours

Mitch Hahn, Vice President

Frank’s Industrial Services, Inc.

1426 W. 259th Street
Harbor City. CA 90710

Office: (310) 539-7827

Fax: (310) 539-0502
Cell: (310) 261-0181

#11

OK, please use eBuddy to update to at least version 13.0 and try again. This should improved your cellular connection and reliability.

#13

Need to open a ticket, if we don’t already have one open. I was having issue with one of my Cosy 131 3g, I replaced it with a New 4g the signal is strong however the unit shows Offline.

After a power cycle the unit works, after about 1 hour the unit goes Offline again. We meed to resolve this issue ASAP

Mitch Hahn, Vice President

Frank’s Industrial Services, Inc.

#14

Hi Mitch,

Kyle’s going to be out of the office this week so I’ll take over on this ticket. Can I jump on teamviewer and take a look at this device?

Thanks,
-Tim

#15

I will need to make arrangements for some to go to the site to cycle power on the unit. What would be a good time for you?

Mitch Hahn, Vice President

Frank’s Industrial Services, Inc.

#16

Are you free after 1PM EST?

#17

Tim, I will have someone cycle power to the modem at 3 pm EST. them I will be available at that time.

Mitch Hahn, Vice President

Frank’s Industrial Services, Inc.

#18

That works for me,

Thanks Mitch

#19

Looks like I wont have anyone available until tomorrow. We can do this anytime after 11:00 am EST. Let me know what time is best for you.

Mitch Hahn, Vice President

#20

11AM est works for me

#21

Great talk to you tomorrow.

Mitch Hahn, Vice President

#22

Hi Mitch,

Can you post your teamviewer info when you’re ready?

Thanks,
-Tim

#23

Mitch Hahn, Vice President

Frank’s Industrial Services, Inc.

#25

Tim are you available to login with Teamviewer?

Mitch Hahn, Vice President

#26

Topic closed due to inactivity.