My Cozy 131 keeps dropping connection and I’m no longer able to see it on line in eCatcher. I must reboot the unit locally to regain access. Please advise.
Hi Kan,
Can you send us a backup.tar file from ebuddy with the support files included?
Tim,
Good afternoon. Please see the attached and let me know thanks.
I had the DNS are auto but attached should have the DNS as 1.1.1.1 and 8.8.8.8 for testing.
Regards,
K Sorsenginh
Solution Architect
MOVED TO STAFF NOTE (200 KB)
Can I jump on teamviewer and take a look at this device?
Tim,
Yes sir – im waiting now
Regards,
K Sorsenginh
Solution Architect
Tim,
I have an OEM customer the keeps getting this:
33234 – t2m-Access denied
Please advised ASAP! Thank you sir.
Regards,
Tim,
We tried using registered name multiple times and still no luck.
Here’s the backup with support files.
MOVED TO STAFF NOTE (24.5 KB)
Hi,
Has this device been on a different account? If so it will have to be deleted from that account before it can be added to a new one.