Customer is getting this error when they try to connect to an eWon. Any ideas what the error means?
VPN tunnel error: State; 1515442754
State wait errors can occur if ports are being restricted on the client’s network or if a socket is closing.
- I would start by forcing TCP in eCatcher
Forcing eCatcher to TCP
If that doesn’t resolve the issue then:
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Try using a different network (phone hotspot or guest wifi)
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Additionally, ensure the eCatcher files are not altered by replacing the talk2mclient.ovpn file or installing/reinstalling 6.3.5 on the customer’s PC
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If all 3 steps above do not resolve the issue then issue is most likely local to the PC with an anti-virus or firewall restricting traffic in eCatcher