eCatcher VPN Tunnel Error

Ewon Support
#1

Hi,

I am having the same issue, I have tried all the options above. Could you please let me know how I can managed or change network?

Kind Regards,

Raymond Ndlovu

eCatcher no connection stops at opening vpm tunnel
#2

Hi Ray,

Can you check and see if this is the name of your V9 Tap Adapter?

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#4

Hi Tim,

Please see the image below.

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#5

Hi Ray,

Can I jump on and take a look at this on teamviewer?

Thanks,
-Tim

#6

Hi Apologies for the delay due to the weekend, I will be happy to commence our TeamViewer session at any time today from 15:00pm GMT. Just drop me a response when you are ready and new can start.

Kind Regards,

Raymond.

#7

Hi Ray,

Can we start this at 18:00 GMT?

#8

Hi Tim,

Our times don’t seem to be in sync, could you please propose any time that works for you today and I will keep an eye out for your message.

Thanks,

Raymond.

#9

Hi Raymond, it seems like we have around a 5 hour time difference between us. I’m free right now if that works for you. Or if you’re busy right now I could jump on around 10:00 EST/ 15:00 GMT

#10

Hi Tim,

I am free now.

Many Thanks,

Raymond.

#11

Ok,

Can you send me your Teamviewer info and I’ll make the post private so it can only be seen by hms internal members