Ok if he’s gone through that the he should be able to do an RMA by following the steps in the post below. You can use ticket number 55326 as a reference
NOTE: This is the process for the Americas region, North, South and Central America. For other regions please contact your distributor for information regarding the RMA process.
Distributor search pages:
eWON
Anybus
IXXAT
RMA Process
Step 1. To avoid unnecessary RMAs, HMS requires that you work with our Technical Services team to troubleshoot the device before an RMA is issued. We will work to quickly resolve the issue or issue an RMA for your device to be replaced or repaired.
Step 2. If t…