Flexy internet problems

Ewon Support Ewon Flexy
#1

I am having the same issue now. Hopefully can get sorted. Thanks for sharing.

Flexy 205 doesn't recognize a valid Internet Connection
#2

Hi Jiayuan,

Did you already go through and open ports 1194 and 443 as well as white listing the addresses?

Thanks,
-Tim

#3

Site IT claimed so. and I have run connection checker in my PC using the same IP settings for Flexy 205, saying Both UDP and TCP are available… In terms of testing whether addresses whitelisted, how can I check the IT guy actually did it?

Thanks Tim

#4

Can you connect to the device and give us a backup from eBuddy with the support file included?

#7

Thanks Tim, just got a chance to download the backup file from site.

#8

MOVED TO STAFF NOTE (26.5 KB)

#10

Is the device running into issues with the talk2m connection wizard or with the internet wizard? Also can I jump on teamviewer and take a look?

#11

SURE I have sent you the ID and password

#12

Hello sorry for the delay, it seems like we’re in different timezones. Can you let me know when you’ll be free again?

#14

thanks, Tim. I have fixed problem. I used an old talk2m account, and it worked. Looks like my initial user account has been allocated to a server which was blocked by firewall settings.

Best regards
Jiayuan

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