WAN Connection - Won't associate to network

[George]

I am working with an eWon in Hong Kong. When the eWon is in the office it get a solid WAN connection and associates with M2Web server. When taken to sight the WAN link turns on the activity light flashes a couple of times then the link turns off. Error log indicates it cannot connect to the server " |01/06/2022 10:52:16|20324|main-No address received from DHCP (on Eth WAN)|wanmgt
|01/06/2022 10:50:59|31130|wanmgt-WAN connection request failed: DHCP|wanmgt
|01/06/2022 10:50:58|20324|main-No address received from DHCP (on Eth WAN)|wanmgt|
If a PC is connected to the same line and eCatcher Connection Checker is Run all is fine

I have include a backup with support files.
MOVED TO STAFF NOTE (107.5 KB)

[deryck_hms]

Hello George,
The logs indicate a LAN WAN conflict. The sites WAN network most likely over laps with the ewons LAN I recommend the following post for more details on this type of issues.

What causes an IP conflict?

If you are seeing an issue in your event logs that say “ecfg-LAN and WAN IP addresses configured are conflicting” This means the Ewon LAN network has an IP assigned in the same subnet that the WAN network is being configured for. This document is intended to cover details on IP addresses and why the Ewon needs two subnets along with workarounds. APPLICABLE PRODUCTS Ewon Cosy series Flexy series IN THIS ARTICLE Overview of networks IP addresses and routing Calculate subnet from IP and mask R…

[George]

Thanks Deryck!!

Your help is appreciated.