4G NA card stuck on Modem Soft Reset?

tomgiorgio · April 24, 2018, 5:52pm

I have another SIM card around but it’s deactivated.

tomgiorgio · April 25, 2018, 8:02pm

So what do I do?

hms_support · April 25, 2018, 8:06pm

Is your SIM card through enabling elements? If so, we may be able to get a replacement SIM card sent to you for testing.

tomgiorgio · April 25, 2018, 8:09pm

It’s through Telit

hms_support · April 30, 2018, 8:13pm

Update:

Customer sent extension card to our office and confirmed defective / not working.
RMA is being processed.

system · April 24, 2018, 2:50pm

Topic closed due to inactivity.