...an internal error has occured within the server, and the connection has been terminated

Ewon Support eWON Cosy
#1

Hello,

i was abele to install my ewon cosy and i did all the Wizzards, everything is OK according to the ebuddy.
I can reach the Ewon also via Talk2M site but i can not establish any connection to my clients (RDP connection), due to this error:

…an internal error has occured within the server, and the connection has been terminated.

Any idea would be helpfull.

Regards

Florian

#2

Hello,

Can you provide a backup with support files for this device?

Have you enabled internet to the LAN side?
\https://websupport.ewon.biz/sites/default/files/kb-0068-0-en-access_internet_via_cosy_beside_talk2m_vpn_0.pdf

#4

Hello Kevin,

i did the modifications mentioned in your PDF file.
Please find the attached Support files.

Regards
Florian

FILE MOVED TO SUPPORT

#5

Hi,

This backup does not have the support files we need. Can you open eBuddy and get a backup with support files attached from there?

#7

Hi,

thanks for your fast response and sorry for my late reply…
I double checked all settings and restartet the Ewon Cosy again, and used a PC to connect which is not in our company network and now i have RDP connection to our Siemens PCS7 OS client!

But i can only see half of the HMI because the resolution is too low… any idea how to change that?
I can not find any settings within the ecatcher…
Regards
Florian

#8

Resolution settings would be in the RDP client/viewer or server, not in eCatcher. eCatcher is just providing the connection. The application layer is going to be controlled by the endpoints. Try looking for settings there.