Attached .txt

danschroeder · April 7, 2020, 2:14pm

See attached

Dan Schroeder – Automation Engineer

Tim_hms · April 7, 2020, 2:16pm

Hi Dan,

Can you send us a backup.tar file from eBuddy with the support files included so we can look at the configuration of this device?

One thing you might be running into though is having a UDP instead of TCP connection on your device. Can you rerun the Talk2M/VPN wizard on your device and under the section where it says advanced parameters, hit that checkbox and hit force to TCP?

Thanks,
-Tim

Trevor_Lang · April 7, 2020, 2:39pm

Hello Tech Support Team.

Dan Schroeder with Bull Moose Tube Co has a Cosy and is experiencing some issues. Generally he is able to connect to his Cosy via eCatcher, but when he tries to connect to his AB PLC with Logix 5000, it is very slow to connect and often
the connection to the PLC times out. He is asking what troubleshooting we can do to improve the connection. He provided me with logs from his Cosy and the log from eCatcher. (attached)

I looked at the events.txt file and I see a bunch of events occurring every 5-seconds.

1586187778;“06/04/2020 15:42:58”;“pla-Switch monitoring (counters fix here)”;"";0;1073762010

1586187783;“06/04/2020 15:43:03”;“pla-Switch monitoring (counters fix here)”;"";0;1073762010

1586187788;“06/04/2020 15:43:08”;“pla-Switch monitoring (counters fix here)”;"";0;1073762010

Can you provide some advice about what might be causing this? Could this be the reason that the connection to the PLC is so slow?

Feel free to reach out to Dan directly if you have any questions or if you have some things for him to try. Please keep Jeff Labash and myself on CC so we can learn from this.

Thanks!