Bolt not consistently responding to pings

Anybus Support
#7

Hey Kevin,

Can I jump on your PC and take a look through teamviewer at some point today?

#8

Tim,

I will have to see if my counterpart is in today, as we were trying to set it up on his computer. I will let you know.

#9

Sounds good,

Let me know if there’s a time that works for you

#10

Tim,

Are you available this morning? Let me know a time that works for you, if you are. Thanks

#11

Hello, I’m back now if you’re still available

#12

I’m back in the office. Do you have time?

#13

Hello,

I’m available right now (8:28 EST) is there a time that works for you?

#14

I’m available all day today, let me know what works for you.

#15

How about 1:30 EST

#16

That will work for me. Thanks!

#17

Hello,

Can you send me the TeamViewer login info?

#18

Tim,

Where are you? 10:30 came and went.

#19

What is that?

#20

Sorry about that, the Teamviewer setup was in one of the earlier messages I sent you.

I thought you were going to send me the user id and password for it at 130 but didn’t see anything and got pulled into a call

#21

Is there a number I can call you at if you’re run into issues with teamviewer?

#22

I don’t have a direct number, but 541-343-7701 will get you to the front desk and they can send you my way.

#24

Hi Support team,

Kevin Larsen at NCelec is their technical point of contact. They bought a bolt and have had issues getting it working.

I have Kevin’s contact information here. Can you help him troubleshoot the issue?

Kevin Larsen

#25

Arjun,

We figured out that this one is bricked and we are doing an RMA on it. Support said they would like someone here when we fire up the next one. I hear that you are going to be in Portland soon, could you swing down to Eugene?

#27

Thanks,

This is the second RMA Kevin is doing now in the past month. Do we know what may be causing this issue?

I will be in Portland early next month and can visit them. Please help support letting Kevin know how to send the unit back and please help cover shipping cost/etc. They are slightly frustrated and want to get this going.

The opportunity is large if they can get this working for their OEM.

Thanks,

Arjun

#29

Topic closed due to inactivity.