Bolt not consistently responding to pings


#22

I don’t have a direct number, but 541-343-7701 will get you to the front desk and they can send you my way.


#24

Hi Support team,

Kevin Larsen at NCelec is their technical point of contact. They bought a bolt and have had issues getting it working.

I have Kevin’s contact information here. Can you help him troubleshoot the issue?

Kevin Larsen


#25

Arjun,

We figured out that this one is bricked and we are doing an RMA on it. Support said they would like someone here when we fire up the next one. I hear that you are going to be in Portland soon, could you swing down to Eugene?


#27

Thanks,

This is the second RMA Kevin is doing now in the past month. Do we know what may be causing this issue?

I will be in Portland early next month and can visit them. Please help support letting Kevin know how to send the unit back and please help cover shipping cost/etc. They are slightly frustrated and want to get this going.

The opportunity is large if they can get this working for their OEM.

Thanks,

Arjun