Cosy 131 T2M not active

Ewon Support
#1

Hello,
I have a Cosy 131 working over 4G in Abu Dhabi that i can no longer get a connection to, this started when the SIM card was changed to a different provider, is there a routine that has to be carried out if this needs to be done?

#2

You’ll need to go through the internet wizard with this new card and make sure that you have the following correct information:

  • SIM PIN (If used)
  • APN (May be a custom APN, in which case you’ll need to contact your SIM provider)
  • User (If used)
  • Password (if used)

If you’re still having trouble getting it online after that, please send us a backup.tar file with the support files included so we can try and debug this.

-Tim