COSY Force periodic reboot?

Mikewo · October 21, 2019, 6:26pm

Is there a parameter to force COSY 131 to periodically reboot?

Kevin_hms · October 21, 2019, 8:57pm

Hello,

We do not advise to force reboots on devices. There is no parameter that forces a reboot to occur.

Why do you need to reboot the device periodically?

Mikewo · October 22, 2019, 12:55pm

From customer

Twice since Sept 23^rd
when we commissioned it it’s needed to be restarted to reconnect to the internet. We have it configured as an internet router and it stops doing whatever it’s supposed to be doing to allow internet access on the LAN side and requires a power cycle.

Checking on what version firmware running

Mike WojdaBusiness Development Product Specialist

system · October 22, 2019, 1:04pm

Kevin_hms · October 22, 2019, 1:06pm

Hello Mike,

Can the customer provide a back up with support files of the affected unit?

Also what is the internet connection method for the Cosy?

Mikewo · October 22, 2019, 6:43pm

See attached

Backup (1).etar.gz (26.4 KB)

Mikewo · October 25, 2019, 5:22pm

Any update on this?

Kevin_hms · October 25, 2019, 5:46pm

Hello, I am missing infomrawtion on this type of back up

Can you connect to the unit and get a back up with support files using eBuddy?

Also Are you using ethernet, cellular, or wifi for the connection?

Mikewo · October 30, 2019, 9:13pm

Hopefully this has all the infromation

Mike WojdaBusiness Development Product Specialist

MOVED TO STAFF NOTE (180 KB)

system · October 31, 2019, 12:28pm

Topic closed due to inactivity.