Cosy, Internet Connection OK. HTTP Direct Conection Fail

Ewon Support eWON Cosy
#1

Hi, I am using a static IP address, I have confirmed date and time is OK, I have confirmed port forwarding is active for TCP and UDP using ports 443 and 1194 respectivley.

I am using DNS 8.8.8.8 and 8.8.4.4

I get internet connection success, however it fails on HTTP Direct Connection.

Using the wizard, I get WAN connection OK, then it says VPN connection timeout on the HTTP direct connection test.

Firmware is 21.2s1

This is using a BT Business Hub router.

Using the Connection Checker software while connected to the hub (not with the same static IP but dhcp) everything is successful.

#2

Hi Jack,

Can you attach the log files generated by the Talk2M Connection Checker? They will be saved in your Documents folder.

Can you also attach a backup with support files from the Ewon? You can download one under Diagnostic → Support Files in the Ewon’s web interface.

#3

Hi,

Sorted after resetting to factory and reconfiguring (exactly the same settings mind). Odd one.

Thanks

#4

Well, glad to hear things are working properly now. Let us know if any other issues come up.