Hi team support.
I got a case with a wifi Cosy that is not able to setup his wifi internet connection.
We updated firmware to latest version 12.0.s1 and still have problems. He is able to go on internet with the same wifi network with his laptop.
Here is the event log, what can I suggest to him:
Did you update the firmware from version 11.2s1/s2?
If so, i’d recommend a level 2 reset.
You can find the instructions for a factory reset in the manual (page 19/20).
Level 2 reset Cosy 131 Manual Instructions
• Power off the unit.
• While powering it on, press & maintain the reset button. The LED labeled BI1 turns green.
• Keep the reset button pressed for approximately 35 seconds until the USR LED remains
red steady.
• When this state is reached, release the button. The LED labeled BI1 turns off.
eWON Cosy 131 Installation Guide IG-0022-00 1.9
Troubleshooting 20 (26)
• Check if the auto test is successful, the USR LED blinks red with a pattern of 200ms on
and 1500ms off. The eWON does NOT restart by itself in normal mode and remains running
in this diagnostic mode.
• Power off the eWON and power it on again to reboot the unit in a normal mode. As described
before, the eWON returns to its default COM parameters and factory IP addresses
(such as LAN 10.0.0.53) after this level 2 reset is performed
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Additionally, do you know if the customer is doing any MAC address filtering or using a proxy for their wifi?
Hi Joe,
Thanks for the update.
Yeah it was 11.2s1 at first.
No he is not filtering any MAC adresses or using proxy.
I will send info to customer.
I will let you know asap.
Thanks, have a nice one!
Hi Joe!
Yes problem solved! Thanks!
