Cozy 131 Losing connection


#1

Hi Guys,

I have an eWON Cozy 131 (cellular model). I have been losing connection to it constantly. Sometimes it lasts a couple of hours, other times only 30 minutes. The unit has a good cell connection and everything works great while it’s online. When I lose connection, it requires someone to drive to site and cycle the power to it. The unit is grounded properly and the serial starts with 1903, so it’s a new model. Thank you!


#2

Can you please connect to the device with eBuddy and create a Backup making sure to check “Include support files.”

Has it always had this probelm or is this something that starter more recently?

Kyle


#4

Hi Kyle,

This has been happening the whole time, however I’ve only had the device online for a month or so. I actually found an old article somewhere that mentioned the Maximum Call Duration and Idle time. I changed the Idle to 9999 and the call duration to 0 and so far so good. This should be something that gets changed automatically when you use cellular because the device is unusable remotely, until rebooted otherwise. Thank you,

Jeremy


#5

#6

I’m glad that’s helped. The default settings typically work fine, but in some cases it can help to adjust those settings.