Critical Error

Ewon Support Ewon Flexy
#1

Hi Service Team!

i have an ewon that has lost the configuration; il the event log i found this messages:

(Mount volume failed - <575168652,3465000634>)
Reboot reason: Critical Error; 36504 - 0x0

nvcfg–Hardware configuration has changed
Reboot reason: Critical Error; 20146 - 0x0
(Ethernet interface error - <541614216,3465000626>)

in attachments the backup with support files;

now i have restored the original configuration and ewon works without problems;

any info about these citical errors ?
MOVED TO STAFF NOTE (161 KB)

#3

Hello,

What kind of device iis your eWon unit? Is it a Cosy or Flexy?

#5

Flexy 201

#6

Did you have any Basic code running on this unit?

I have found some errors relating to the ones you experienced that point were caused by scripting.

#7

Yes i have the same script on 1500+ ewon.

#8

I didn’t see the script on the backup you provided.

I can take a quick a look to see if i can find any common issues, but for a deeper analysis. You will need to reach out to your distributor and local Support team.

#9

The script Is not present in the backup because the ewon Lost all configuration.

Tomorrow i can send you the script, or you can search in my old post, the script Is the same.

#10

This is a case that would be better handled by the Ewon team in Belgium. If there is a bug, for example, they are the ones that will have to fix it. In order to get them to look at it, you need to go through https://mysupport.hms.se

#11

Ok Kyle i open a case on mysupport

#12

Thank you! Please feel free to update this thread if you find the reason for this behavior.

#13

Hello
I have the same problem. Did you find any solution, or explanation?
Tahnk you.

#14

Hello,

You will need to submit backup with support files for your unit. Can you explain what is occuring on your device?