We are having some issues getting the eWON online. Is it possible that there is a firewall or other security appliance blocking the VPN connection?
The device is using the OpenVPN protocol and will try both UDP and TCP. There is info here on the specific domain and IP addresses used:
Andrew,
I sent invites to the folks that were attached on that email. I need to have them take a look at those documents and see if they need to do something to give us access to OpenVPN. We can connect to the internet fine, but when we try to create a VPN tunnel it is disconnecting us.
Kyle
Call me
I am off site let me know what needs to be done
#frustrating
Hey Andrew,
I know that’s its very frustrating, but there appears to be something blocking the Flexy from connecting to the VPN. Their IT dept will have to look at the docs I attached and let us know if they have any questions.
The alternative is to use a cellular connection if that is feasible. You could either use a Flexy cellular card or get a cellular Modem/Router device.
Let me know if you have any questions.
Kyle
Has anyone responded
I haven’t heard from them, can you contact them directly and make sure they got the email?
I have AIM
On the phone can we conference you in?
Or can you call my cell?
Who can I talk with?
@anonrmviqwlx
Hey Andrew,
Here is the doc for setting up Allen Bradley tags:
This page has a few videos on the different ways to set up alarms:
https://ewon.biz/e-learning/library/flexy/alarming
ViewON has it’s own page here:
https://websupport.ewon.biz/support/companion/viewon/viewon-0
Of course, visit ewon.biz/support and hms.how for more info and give us a call if you have any questions.
Kyle
Topic closed due to inactivity.