Device not booting properly. Unable to see it Locally

Customer has a device that was returned to them from a machine. The device is no longer capable to connecting remotely. The customer performed a Level 2 reset, and now it’s not showing up locally. THe USR light is not functioning as it should. Customer performed a reset while i was on the phone. After boot, the device was still not function, and they were not able to connect locally.

I advised an RMA.

Please follow this RMA process

Hi Kevin,

Do you have an update about RMA? As soon as we do the replacement we will send it to our client. Please give us an approximate date , then we can inform our customer.


Best Regards,

Yeliz Terzi

Electrical Engineer


1328 Azalea Garden Road

Norfolk, VA 23502-1904

Main (757) 855-6006 ext. 2219

Fax (757) 855-6224


Unfortunately, I do not have that infomration. I would advise reaching out to your distributor or contacting customer service.

Customer Service & Order Processing:
Tel: +1 312 829 0601, option 3