What is the problem?
Hello,
Over the weekend, the AC Cloud Control servers experienced connectivity issues. This has affected the communication with your Intesis units. We apologize for any inconvenience that this may have caused. If your device has not restored communications by now, then power cycle the unit. Once the Intesis unit reboots, it will establish connection to our servers once again.
Intesis is currently preparing a report with analysis of the problem. Once this has been released, I will follow up with you an update.
Please let me know if you are experiencing further issues with your Intesis unit.