EC310 Intermittent Connection

I have an EC310 netbiter installed at a remote facility. I can view the online history from the Argos page, and it appears to be going online/offline at frequent intervals. Using QuickConnect, I can usually connect after a few attempts, it assigns me an IP address on the remote LAN, but I can’t stay connected long enough to get online with my PLC. Are there any tools to determine why the unit is cycling on/offline?


Sorry for the delay. Due to an increase in support requests recently, we have had to prioritize our Ticketing System,

You can find information about the cellular connection in the Modem Status page:

You may need to connect locally to the device in order to troubleshoot this. It does sound like a cellular connection problem.

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