EC310 Intermittent Connection

Ewon Support Ewon Netbiter
#1

I have an EC310 netbiter installed at a remote facility. I can view the online history from the Argos page, and it appears to be going online/offline at frequent intervals. Using QuickConnect, I can usually connect after a few attempts, it assigns me an IP address on the remote LAN, but I can’t stay connected long enough to get online with my PLC. Are there any tools to determine why the unit is cycling on/offline?

TIA

#2

Sorry for the delay. Due to an increase in support requests recently, we have had to prioritize our Ticketing System, support.hms-networks.com.

You can find information about the cellular connection in the Modem Status page:

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You may need to connect locally to the device in order to troubleshoot this. It does sound like a cellular connection problem.

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