eCatcher Problems

Hello, there is a connection problem in my program, I could not do it, although I tried many times, it did not work.

Hello,

I would advise creating a ticket on our portal, as this looks to be an issue with either your PC or network.

https://hms-support.zendesk.com/

It was working fine in the old version, but after reinstalling windows10 on my computer, it didn’t work.

Hello,

Based off of your screen shot, the issue looks to be a the software.

Can you uninstall, reboot, then reinstall the software?

Any update to this issue?